You should determine whether the file is malicious software, and remove it from the archive manually.
In Scan Type, click Full Scan, and then click Next.ĭuring a scan, Microsoft Windows Malicious Software Removal Tool detected malicious software contained in a file archive, such as a. Start the Microsoft Windows Malicious Software Removal Tool, and then click Next. If there are no instructions, note the error code number and see the "How to troubleshoot specific errors" section. This log file is available only in English.įollow any instructions in the most recent entry in the log. You may have to scroll down to the end of the log file to find this entry. This entry is typically the last entry in the log file. Locate the most recent entry in the log file. If there are no instructions from the tool, you can look for instructions in the log file for the tool. If the Microsoft Windows Malicious Software Removal Tool notifies you of an error and gives you instructions, follow those instructions.
To update your computer by using Microsoft Windows Update, visit the following Microsoft Web site: To download the Malicious Software Removal Tool manually from the Microsoft Download Center, visit the following Microsoft Web site:
In Scan Type, select a type of scan, and then click Next.įor information about how to restart Windows, see Windows Help and Support.
To retry the scan, start the Microsoft Windows Malicious Software Removal Tool, and then click Next. In Browse For Folder, click a different file or drive, click OK, and then click Next. In Scan type, click Customized scan, and then click Choose Folder. Start the Microsoft Windows Malicious Software Removal Tool. To perform a procedure that is listed in the table, see the following procedures. Identify the file archive, and remove the file manually For example, one of the resources is a file in an archive. One of the resources is part of a container. To complete the operation, the user must run a full scan and then take the action again. For example, the user must change a system setting.įollow the instructions in the log or in the notification To complete the action, the user must follow a procedure. The engine could not load because there are signatures missing. The signatures are not valid or are corrupted. The system state prohibits the scan from running in a specific user context.ĭownload the Microsoft Windows Malicious Software Removal Tool again The scan destination file or drive does not exist.Ĭhange the scan destination file or drive If your error code is not listed in the following table, see the "How to obtain help and support" section. Match the error code in the log file with one of the error codes that is listed in the following table, and then see the corresponding procedure that is included in this article.
Typically, this is C:\Windows, although you can designate a different drive or folder when you install Windows. %systemroot%\debugNote %systemroot% is the path and the folder name where the Windows system files are located. On the computer where you ran the Microsoft Windows Malicious Software Removal Tool, click Start, click Run, type the following command, and then click OK: To determine why you received an error message, follow these steps: customers can obtain support through their usual support contacts. For more information about how to contact your local Microsoft subsidiary, visit the following International Support Web site: If you are receiving an error code that is not discussed in this article, contacct Microsoft Customer Support Services or by contacting your local Microsoft subsidiary. This article describes how to use the error codes provided by the Microsoft Windows Malicious Software Removal Tool. Specifically, failures that are marked as a warning in the log are less serious than failures that are marked as an error.įor more information about this tool, click the following article number to view the article in the Microsoft Knowledge Base:Ĩ90830 The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows Vista, Windows Server 2003, or Windows XP. Note Some of these errors are informational messages or minor issues and may not require additional action. Less INTRODUCTIONĪfter you run the Microsoft Windows Malicious Software Removal Tool, you receive a message that states that errors were found during the scan, and you are directed to this article for more information. Microsoft Windows XP Professional Microsoft Windows XP Home Edition More.